Our user-friendly website makes browsing through OES's collections a delight. Easily navigate categories or use our search button to find exactly what product you're looking for. Detailed product descriptions and high-quality images provide a thorough view of each item. Once you've made your selection, simply click the 'Buy' option, select the colour and quantity you want, and finish it off by clicking ‘Add to cart.’ You can either proceed to check out or continue shopping and add more items as you browse.

Once you've selected your items, our checkout process allows you to review and confirm your choices with ease. At this stage, you can opt for the convenience of Express Checkout, streamlining your purchase with a single click. Express Checkout options include Shop Pay, PayPal, and Google Pay.

If you prefer the non-express option, simply click ‘Check Out’ and proceed by providing your contact information, preferred delivery method, and other payment details. This approach ensures a tailored checkout experience, catering to your individual preferences and making the payment process both smooth and secure. With OES, every step towards finalising your purchase is a step towards simplicity and satisfaction.

At Organic Events Supply Co., we prioritise your satisfaction with our products. If you find yourself unsatisfied with your purchase, our hassle-free return policy is here to help. You have a 30-day window from the receipt date to initiate a return for a full refund.

To start the process, simply contact us at OES. We make returns easy by providing a return label, with a fee of $19.99 for linen and $24.99 for cutlery, added to your final invoice for clarity. For returning items, just use the original packaging, affix the new return label over the old one, and conveniently send it back from your home, ensuring a straightforward and customer-friendly return experience.

Our user-friendly website simplifies your search for the ideal items. Once you've found what you need, click ‘Hire’ and ‘Reserve your day’ to select your reservation dates to ensure availability. Then, input the quantity you want to hire and choose the colour that best suits your event. Finalise your selection by clicking ‘Add to Cart.’ You can either proceed to Check Out or continue shopping and adding to your cart as you go along.

After selecting your items at OES and clicking 'Add to Cart', you'll be guided to the checkout page to review your selections. For more convenience, you can opt for 'Express Checkout' payment methods like Shop Pay, PayPal, and Google Pay, where you'll log into your account to finalise the transaction. On the other hand, opting for 'Check Out' allows you to enter your contact, delivery, and payment details directly on our site. Our diverse payment options include card payments, PayPal, Zip, and Afterpay, tailored for your convenience.

For hiring, initial charges cover only the hire cost. A refundable security deposit applies, billed 45 days prior to your event—$99 for orders over $100 and $59 for orders under $100. We offer a 7-day hire period, ship items 2.5 weeks in advance for interstate hires, and refund deposits within 72 hours post-item return.

We provide a return shipping label for all linen items at a flat rate of $19.99 and for all cutlery items at $24.99, which will be included in your final invoice. For returns, simply reuse the satchel or box you received and send the items back to our specific address, following the straightforward process with the provided return label. If you have up to 50 linen items, you can wash them at home using a cold delicate cycle; for more than 50, our dry cleaning service is available at $39.99. All you need to do is clean or wash the hired items, organise them, and return them using the label provided, ensuring a hassle-free return process.

Our Refundable Deposit Policy ensures coverage for potential damages to rented items, with deposits promptly refunded within 72 hours if items are returned undamaged or retained to cover costs in case of damage or replacement. This streamlined process and safeguarding policy provide a seamless and secure shopping experience.