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HOW DOES HIRING WORK?

Receiving your Parcel

  • Reserve now, pay later! For hire customers, we only expect the hire to be paid now and the refundable security deposit paid 45 days prior to your event. This means your checkout today will only include the hire, and a second invoice will be issued for the security deposit closer to the event date. Simply put, hire customers will be billed twice: first for the hire and later for the refundable security deposit.
  • Orders over $100 require a $99 refundable security deposit
  • Orders under $100 require a $59 refundable security deposit
  • Select Hire Date (This will automatically give you more than just a two day hire)
  • Quantity selector is also on the calendar***
  • We hire for 7 days from your event date to give you time to return as we know what its like after weddings or events
  • For interstate hires- we ship 2.5 weeks before your event so you receive the items well in advance. After your event you have 7 days to send us through the tracking number.
  • The 100% refundable deposit is refunded to you within 72 hours of our warehouse receiving the package.

Returning your parcel

Return label:

  • We will put in a return label for you so it's easy and this will be $19.99 for all linen items and $24.99 for each cutlery box (20kg per box). This will be included in your final invoice.
  • You can use the same satchel or box you receive the items in and stick the return label on the old label.

Cleaning our items

  • For under 50 linen items you can clean these yourself on a cold delicates cycle with some fabric softener and hang out to dry. *No Dryer
  • For over 50 items we can dry clean these for you for $39.99
  • We will contact you to see which option works better for you and this will be included in your final invoice if you
  • **Dry Cleaning- If you have chosen dry cleaning please ensure the knots and ties are undone before returning to us.

HOW TO RETURN YOUR HIRE ITEMS:

1. Wash your items.

For napkins and runners please wash on a cold cycle with fabric softener and hang out to dry. Do not put them in a dryer. STAINS: Please rub stains with napisan before washing.

  • For under 50 linen items you can clean these yourself on a cold delicates cycle with some fabric softener and hang out to dry. *No Dryer
  • For over 50 items we can dry clean these for you for $39.99
  • We will contact you to see which option works better for you and this will be included in your final invoice if you

For cutlery please hand wash, dry and polish.

For placemats wipe with a chux cloth and leave out to dry. Please do not put these in the washing machine

2. Sort your items.

For napkins please bundle them into lots of 10 and for runners please fold them individually.

For cutlery please organise them into knife, fork, spoon and bundle them in lots of 10 with rubber bands provided.

3. Send them back

Return label:

  • We will put in a return label for you so it's easy and this will be $19.99 for all linen items and $24.99 for all cutlery items. This will be included in your final invoice.
  • You can use the same satchel or box you receive the items in and stick the return label on the old label.

Our address for the return is:

Organic Events Supply Co

UNIT 40,

1 Bridgman Dr,

Reedy Creek, 4227 QLD

Reasons why you might not get all of your bond back: 

We don't want to keep anyones bond, however for any damaged items we can't re-hire we will need to keep part of the bond to replace the item for the next event, bride, groom, stylist or planner. For each item (i.e each napkin) you pay a bond, so say one napkin is damaged then we would only keep 1 x $1.50 for example. We will be in touch with you if we have to keep some of the bond, otherwise it will be refunded to you within 72 hours of receiving your parcel.

Heres some reasons why we might keep part:

  • Stained napkins and table runners that we can't re-hire. This includes oil stains (lipstick and grease from food) and wax stains.
  • Stained placemats that we can't re-hire
  • Items that aren't cleaned will incur a $39.99 cleaning fee to dry clean or steam clean everything
  • Items that aren't sorted in 10s as per the instructions above will incur a $29.99 sorting fee
  • If you items arrive to us more than two weeks after your event there will be a $9.99 late fee incurred

Refundable Deposit Policy

The deposit is refunded upon return of the items. Each item has an individual refundable deposit. If an item is damaged, the individual deposit for that item will be retained to cover the cost of replacing the item for the next bride. For example, a linen napkin item has a refundable deposit of $1.50. If the linen napkin is returned damaged and requires replacement, the $1.50 deposit will be retained by Organic Events in order to replace the damaged napkin for the next event. All other undamaged napkin deposits will be refunded.

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