HOW DOES HIRING WORK?
Return label:
Cleaning our items
HOW TO RETURN YOUR HIRE ITEMS:
For napkins and runners please wash on a cold cycle with fabric softener and hang out to dry. Do not put them in a dryer. STAINS: Please rub stains with napisan before washing.
For cutlery please hand wash, dry and polish.
For placemats wipe with a chux cloth and leave out to dry. Please do not put these in the washing machine
For napkins please bundle them into lots of 10 and for runners & tablecloths please fold them individually.
For cutlery please organise them into knife, fork, spoon. Pop the plastic sleeves back over them and bundle them in lots of 10 with rubber bands provided.
Return label:
Our address for the return is:
Organic Events Supply Co
Attn: Rebecca Hodges
Shed 59, 15 Fremantle Street,
Burleigh Heads, QLD, 4220
Australia
0403780733
We don't want to keep anyones bond, however for any damaged items we can't re-hire we will need to keep part of the bond to replace the item for the next event/bride or planner. For each item (i.e each napkin) you pay a bond, so say one napkin is damaged then we would only keep 1 x $2.50 for example (rustic cotton napkin). We will be in touch with you if we have to keep some of the bond, otherwise it will be refunded to you within 72 hours of receiving your parcel.
Heres some reasons why we might keep part of your bond:
**If items come back from the dry cleaner still damaged with stains we unfortunately still can't re-use them and so we will have to take some of the bond to replace the item. We do recommend you try to wash them yourself first.
The deposit is refunded upon return of the items. Each item has an individual refundable deposit. If an item is damaged, the individual deposit for that item will be retained to cover the cost of replacing the item for the next bride. For example, a rustic cotton napkin item has a refundable deposit of $2.50. If the napkin is returned damaged and requires replacement, the $2.50 deposit will be retained by Organic Events in order to replace the damaged napkin for the next event. All other undamaged napkin deposits will be refunded. Replacement cost can be calculated by the difference between the hire cost the purchase cost.
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