Refundable Deposit Policy
The deposit is refunded upon return of the items. Each item has an individual refundable deposit. If an item is damaged, the individual deposit for that item will be retained to cover the cost of replacing the item for the next bride. For example, a rustic cotton napkin item has a refundable deposit of $2.50. If the napkin is returned damaged and requires replacement, the $2.50 deposit will be retained by Organic Events in order to replace the damaged napkin for the next event. All other undamaged napkin deposits will be refunded. Replacement cost can be calculated by the difference between the hire cost the purchase cost.
Heres some reasons why we might keep some of your bond:
- Stained napkins, table runners tablecloths, placemats that we can't re-hire. This includes oil stains (lipstick and grease from food) and wax stains.
- Stained or ruined placemats that we can't re-hire
- Cutlery that is lost or damaged
- Items that aren't cleaned will incur a $39.99 cleaning fee to send everything to the dry cleaner
- Items that aren't sorted as per the instructions above will incur a $34.99 sorting fee
