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Your event date! We ship these 2.5 weeks before your event so you will have them well in advance.
We hire out to you for a 7 day period and this starts on your event date. So all you need to do is drop the items back at the post office within 7 days.
Once you have secured your booking we will send you the final invoice which isn't payable until 45 days before your event.
This will include:
1. The cheaper pre-paid Aus Post return label:
2. The refundable security deposit:
3. Dry cleaning fee of $39.99 if you have opted in for this (we will contact you to ask you)
When we first started this business we didn't take a security deposit and we lost over 65% of our stock from people not returning our items or returning them damaged.
We still wanted to continue the hire option for people as it really gives you an affordable option for your event decor if you don't want to purchase, so we had to come up with a solution.
We now take a small refundable security deposit. This means if your items aren't returned, you loose a knife or a fork, you damage a napkin we can take the cost of that item to replace out of the security deposit.
Damage fees below:
$1.50 per napkin lost or damaged (*100% Linen napkin is $5)
$4.90 per cutlery piece lost or damaged
$2.99 per placemat lost or damaged
We only take out the cost to replace the item not returned or lost and the remaining security deposit is refunded. i.e 1 napkin lost, only $1.50 taken out of your security deposit and the rest refunded.
We do our best to process return hires within four days of receiving them at the warehouse.
This includes the team going through each hire, counting and sorting to make sure all was returned.
The refund is then put through for you and can take up to 7 days to show back in your account.
Yes! We love chatting and helping. Please call us on 0434 530 136, or live chat with us here or email us anytime!
$47.99
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